Short answers first. Each one links to the guide with the detail. ## Your account and team Select **Forgot password** on the sign-in page and we'll email you a reset link. If the email doesn't arrive within a few minutes, check your spam folder, then email [support@givable.com](mailto:support@givable.com). An administrator can invite them under **Settings > Team**. You choose a role when you invite, and the role decides what they can see and change. They'll get an email invitation to accept. Under **Settings > Team**, remove their membership. Their access ends immediately. The records they created stay exactly where they are. Yes. Roles control access section by section, and you can create your own roles for cases like a volunteer who should only check guests in at an event. ## Donations and payments Pending means the gift was recorded but the money hasn't confirmed yet. Card payments usually confirm in seconds; bank-based methods can take days. If something stays pending far longer than you'd expect, send us the donation's ID and we'll look. Your payment provider transfers funds on their own schedule, and each transfer usually covers many gifts at once, minus processing fees. That's why a bank deposit rarely matches a single donation. See [Payouts](/guides/financials/payouts): each transfer lists the payments inside it. Cash, checks and other offline gifts go in through **Financials > Batch Gift Entry**, which is built for entering a whole deposit at once. See [Enter a batch of gifts](/guides/financials/batch-gift-entry). Yes, you can offer that on your forms, and many donors do. ## Supporters and data **Settings > Imports** takes a CSV of supporters, leads or saved payment methods, and walks you through matching your columns to Givable's fields. See [Import a spreadsheet](/settings/imports). Historical gifts come in through **Financials > Batch Gift Entry**, which creates any missing supporters as it goes. Import your people first, so gifts land on records that already exist. Givable tries to recognize returning donors on each new gift, and how hard it tries is up to you under **Settings > Matching rules**. **Settings > Deletion requests** handles that properly, removing personal details while keeping the financial record your accountant and your tax authority require. Yes, your data is yours. A payout's breakdown downloads as a spreadsheet from the payout itself, and **Settings > Exports** holds archives of your media files. For anything larger, email [support@givable.com](mailto:support@givable.com) and we'll get you a copy. ## Recurring gifts Yes, in the supporter portal, and what they may change there is up to you under **Settings > Recurring donations**. See [Recurring gifts](/guides/financials/recurring-gifts). Letting donors manage their own gifts usually means fewer cancellations, not more. Givable retries on a schedule you control and can email the donor asking them to update their card. ## Receipts Set up your receipting under **Settings > Tax receipting**, including issuing year-end receipts for a tax year and emailing or downloading the results. Open the payment behind the gift: you can see whether a receipt was issued and download it again. If their address has changed, fix it on their supporter record first. See [Tax receipts](/guides/financials/receipts). ## Forms and pages Every form can be shared as a link or embedded in your site, and the form's Sharing tab gives you both. Yes. Your giving pages can run on your own domain rather than the standard Givable address. Yes, you choose which currencies to accept under **Settings > Payments**. ## Events Create the event, then add registration types for each kind of ticket: individual seats, tables, sponsorships and add-ons. The event's Check-in tab is built for the door: find a guest, check them in, print a badge, and mark no-shows. It's worth a practice run the day before. Can't see your question here? Email [support@givable.com](mailto:support@givable.com) and we'll answer, then add it to this page.

Frequently asked questions

Your account and team

Donations and payments

Supporters and data

Recurring gifts

Receipts

Forms and pages

Events