Share Impact Story photos safely

Photos on your Impact Stories are shown only where your settings allow: on public Updates to everyone, and on gated Updates only to supporters with access. When you want one photo on social media, a page or an email, you make that photo public. This guide shows how, and what the Gated and Public badges mean.

Make a photo public

When Make public isn't available

• The photo isn't approved yet. Approve it first.
• "A person in this update agreed to share it with supporters only, so it can't be made public." A photo sent from the Storyteller app follows the consent recorded with its Update. If anyone in the Update agreed to share it with supporters only, the photo can't be made public.

Make a photo private again

Select Make private on the photo and confirm. The link stops working within a minute. Pages and emails that use the photo will show a missing image, and the page and email checks will ask you to replace it before you publish or send again.

A photo is also made private automatically when it's rejected in the Media Library, denied in its Impact Story, archived, or when a person in its Update asks to be removed.

Photos on gated Updates

A gated Update is for supporters with access. Every photo on it is shown only to them, including a photo from your Media Library that you placed on the Update.

• In the Media Library, a photo on a gated Update shows a Gated badge. Its own link, and the pages and emails that use it, won't show it while it's there. Use the Gated filter to find all of them, and the photo's details to see which Updates gate it.
• Supporters without access see only a small blurred preview, if you turned previews on for the Update.

The "used elsewhere" warning

If a change would put a photo that's already used on a page, an email template or another Update behind a gate, Givable stops and tells you where it's used before saving anything. Choose one:

• Make it public instead: the photo is made public (see above), so it keeps showing everywhere, and your change is saved.
• Gate it anyway: your change is saved and the photo stops showing in those places, including in emails you've already sent. Within about a minute, those places show a missing image.
• Cancel: nothing changes.

Photos from the Storyteller app can also end up on a gated Update without anyone being asked, when a storyteller answers a photo question. In that case the Update shows a note listing the photos that are hidden elsewhere, with Make public next to each.

Use an Impact Story photo on a page or in an email

In the media picker, Impact Story photos that aren't public show Not public. When you pick one, Givable asks whether to make it public first. If you don't have the Moderate permission, ask someone who can approve Impact Story media to make it public.

Pages and emails can't be published or sent with a photo that isn't public: the check lists it so you can make it public or choose another image.

Troubleshooting

Related

Still stuck?

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